Privacy Policy
Last Updated: March 2026
At Kayseri to Cappadocia Transfer, we are committed to protecting your privacy and ensuring transparent handling of your personal data. This Privacy Policy explains how we collect, use, and protect your information.
1. Information We Collect
When you use our booking services, we may collect the following information:
- Full name and contact details (email address and phone number)
- Flight information (flight number, arrival/departure times, airport details)
- Passenger preferences and special requests
- Payment information (when applicable)
2. How We Use Your Information
Your information is used exclusively to:
- Arrange and confirm your transfer service
- Provide customer support and communicate about your booking
- Send timely updates regarding your transfer (pickup details, driver information)
- Improve our services based on your feedback
3. WhatsApp Communication
We primarily use WhatsApp for booking confirmations and customer communication. WhatsApp messages are end-to-end encrypted, meaning your messages are secure and private. By providing your phone number, you consent to receive WhatsApp communications related to your transfer service. You may opt-out at any time by contacting us directly.
4. Cookies and Website Tracking
Our website may use:
- Google Analytics: To understand how visitors use our site and improve user experience
- Session Cookies: To maintain your browsing session and provide essential website functionality
You can disable cookies through your browser settings, though this may affect website functionality.
5. Third-Party Services
Our website uses the following third-party services:
- Google Fonts: For typography (Montserrat font)
- Unsplash & Google Images: For website imagery
- WhatsApp Business: For customer communication
These services may collect data according to their own privacy policies. We recommend reviewing their policies directly.
6. Data Retention
We retain your booking information for as long as necessary to provide our services and comply with legal obligations. Typically, booking records are kept for 2 years after service completion, unless longer retention is required by law.
7. Your Rights
Under GDPR (if applicable) and KVKK (Turkish Law on the Protection of Personal Data), you have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your data (right to be forgotten)
- Object to processing of your information
- Request data portability
To exercise any of these rights, please contact us at the information provided below.
8. Contact Information
If you have questions about this Privacy Policy or your personal data, please contact us:
- Email: info@kayseritocappadocia.com
- Phone: +90 533 383 85 46
- Location: Kayseri, Turkey
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes via email or by posting a notice on our website. Your continued use of our services indicates acceptance of any updated policy.
10. Data Security
We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but are committed to protecting your information.